Meg's Flowers™ is committed to ensuring the privacy and security of all personal information collected for the purpose of processing flower orders. Meg's Flowers™ respects the privacy of all its customers and the recipients of flowers and complies with the National Privacy Principles (Privacy Amendment (Private Sector) Act 2000).
Protecting your privacy
Meg’s Flowers Pty Ltd ACN 162 021 696 (collectively, Meg’s Flowers, we, us, our) is committed to protecting your privacy. This policy outlines how we collect, hold, use and disclose your personal information and your rights in relation to the personal information we hold about you.
What personal information does Meg’s Flowers collect?
Personal information means information or any opinion, whether true or not, and whether written down or in a material form or not, about an individual who is identifiable. Certain personal information may be required by Meg’s Flowers in order to provide our products or services, such as:
If you provide us with sensitive personal information about yourself, the recipient or any other person, for example, in the form of a message on a greeting card, you will be taken as having consented to us holding and using that information for the purposes of conducting our business and providing our products and services. This includes providing order details, delivery address and message information to florists, delivery couriers and other companies that work on our behalf in order to provide our products and services.
Collection and use of information
Meg’s Flowers collects personal information for the purpose of conducting our business and providing our products and services. We may collect personal information to allow us to:
You can choose not to provide Meg’s Flowers with the information requested. However, if Meg’s Flowers cannot collect the personal information, particularly information requested in mandatory fields marked with an asterisk (*), we may not be able to provide you with the products, services or assistance you have requested (including processing and delivering your order) and you may not be able to take advantage of the products we have on offer.
If you no longer wish to receive any marketing material from us, please unsubscribe from those services using the link included with the marketing material, or by opting out via return email, SMS or text message stating “unsubscribe”. Alternatively, you may contact our Customer Service on email@example.com or our Privacy Officer on firstname.lastname@example.org
How is information collected?
Meg’s Flowers collects information when you use our website or communicate with us, such as by telephone, email, SMS or text message. This includes information you provide when placing an order with us or making an enquiry on our website.
Disclosure and storage of information
Unless required by law, by Court order or we are required to investigate suspected fraud or other unlawful activity, the personal information collected by Meg’s Flowers will only be disclosed to or seen and used by people working in Meg’s Flowers or for us, unless you have authorised us to do otherwise. People that work for Meg’s Flowers include contracted staff in our call centre, florists, delivery couriers and other companies that work on our behalf in order to provide our products and services. Meg’s Flowers does not sell or receive payments or services for disclosing customer's personal information to any external company.
We keep your personal information if required for the purpose of conducting our business, to help us deal with your enquiries or requests in the future, or if we are required to keep the personal information by law or for governance purposes.
Meg’s Flowers takes reasonable steps to protect your personal information and prevent unauthorised access. We hold personal information in electronic and hardcopy form. We store electronic information on our own system and through third party data storage providers. Our third party storage providers, including overseas storage providers, are required to protect personal information against unauthorised access or misuse. We use Secure Socket Layer (SSL) technology to protect your financial transaction and credit card details.
Who can you contact regarding a privacy complaint?
How can you access your personal information?
Subject to any legal restrictions on us, we are happy to inform you of what personal information we hold about you and how we manage your personal information if you request this.