Terms & Conditions
All customers of Meg's Flowers Pty Ltd. (ABN: 16 162 021 696) agree to abide by the following terms and conditions. We reserve the right to change these at our discretion.
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Deliveries - Resolution and SupportDelivery Overview
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Here at Meg's Flowers™, we offer standard delivery of flower arrangements for a delivery fee of $12.95.
We guarantee delivery on the requested day by 5pm to business addresses and 6pm to home addresses. If you have ordered an express delivery we guarantee our driver will deliver your delivery by the requested time.
Please note our delivery times may change for special events such as Christmas, Mother's Day and Valentine's Day.
Delivery surcharges may also apply for special event delivery days.
It is the responsibility of the customer to ensure they check their confirmation invoice and confirm all details are correct.
Please ensure that the recipient will be at the address at the time of delivery.
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We cannot guarantee deliveries to rural addresses, secured buildings or cemeteries.
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If we cannot deliver an order to a rural area same day, it will be delivered on the next available delivery date.
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We do not deliver to PO BOX or LOCKED BAG addresses.
If the order contains alcohol, we cannot leave it at the front door if nobody is home. There needs to be a person over the age of 18 years present at the address to sign for the order.
Once we deliver an order in accordance with the delivery instructions, the product becomes the responsibility of the customer.
Our Delivery Guarantee - Metropolitan Areas
We guarantee same day delivery for all orders to metropolitan destinations placed before 2pm on weekdays and before 10am (or later, depending on the area) on Saturday - based on the local time in the recipient’s time zone.
Orders received after our advertised cut off will be delivered on the next available day.
Our Refund and Resends Policy
Here at Meg's Flowers, it is our passion and goal to deliver exceptional flowers that resemble the product you ordered as closely as possible. If our product does not meet your expectations, our normal procedure would be offering to resend the arrangement with fresh flowers. In the event that it is not appropriate to replace the flowers, we are more than happy to work with you and find another resolution. Please don't hesitate to call us and discuss your circumstances so we can resolve this to the best of our ability.
We are able to offer a range of resolutions depending on the circumstances of your order. These include: Upgrades to arrangements / attachments, a complimentary arrangement, credit vouchers or partial and full refunds.
In the event that a refund has been processed for your order - this will be credited to the original card that was used to purchase the flowers. Please note: it may take up to 2-3 business days for you to be able to access the funds depending on your bank. If you paid via PayPal, the funds will be returned via your PayPal account.
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Delivery Fees
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We offer standard delivery for a fee of $12.95.
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Our prices on the website are only for the floral arrangements and delivery charges are extra.
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Additional delivery charges may apply for:
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SubstitutionsOur Policy
We take pride in our work and will always go the extra mile to make sure that your product is delivered as close as possible to our picture online. As flowers are a natural product and subject to seasonal and practical availability, it may be necessary for us to make substitutions to flowers, packaging and other merchandise in order to deliver yor order on time or where flowers or products are temporarily unavailable, especially during seasonal events such as Mother's Day, Christmas and Valentine's Day. If we do not have a specific flower type or colour, substitutions may be made for flowers of a similar shape, size and value. Different flower types and colours may be used if the overall effect of the arrangement is maintained. In the event that the substitution constitutes a major departure from the content or style of the advertised product, we will make every effort to reach you by phone, text and email to seek you approval before proceeding. All substitutions will be made with appropriate products to the same value or greater than the original order.
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Order Confirmation
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Once your order has been processed, we will send you a confirmation email summarising your order and providing a reference code for your records. This email is also your tax invoice for the order. It is the responsibility of the customer to check the details of the order provided on the order confirmation to ensure they are correct.
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Varying or Cancelling an Order
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As we offer a same day delivery service, we would ask that you advise us of any variations or cancelations to your order as soon as possible. Any variations or changes to your order once it has been placed may incur an additional fee and payment of fees is required prior to delivery. You may cancel your order at any time, however, if the order has already been made up or dispatched, delivery and wastage fees may apply.
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Product and Service Enquiries
At Meg's Flowers™ we pride ourselves on providing the highest quality products and services, so if you are not completely happy with your purchase, please contact us within 24 hours of delivery to report any product or service issues.
We guarantee our arrangements will last 3 to 4 days if watered correctly. We highly reccommend cutting the stems of flowers from bouquets on an angle before arranging in a vase and changing the water in the vase every two days to extend the life of your arrangement. Air conditioning, extreme heat or changes in climate may also have an adverse effect on the flowers. Please remember that flowers are a natural and perishable product and as such, may be affected by both indoor and outdoor environmental factors, seasonal availability and variations in colour, shape and size.
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For product quality issues, we ask that you provide photos of the arrangement for our quality control as this helps us determine how the fault occurred and the best way to rectify the situation. Any enquiries received later than 2 weeks after delivery will be considered on an individual basis. |
Product Freshness
We only use the best quality product at Meg's Flowers™. Only the freshest flowers are used in our arrangements which means that some buds may be sent closed. This protects the flowers during transit and increases their longevity, ensuring your flowers will arrive in pristine condition. As such, some stems, including Lilies, may be closed on arrival especially during the colder seasons. Please note closed buds will open within 2-3 days.
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Website Pricing
All prices on our website are shown in Australian Dollars ($AUD) and are inclusive of GST.
Promotion Codes
Only one promotion code may be used per order, this is for orders via the website and over the phone. If you need assistance with an existing promotion code please call us at Meg's Flowers before placing your order.
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Payment
We accept payment by Visa, Mastercard, American Express and Diners Club credit cards. When providing your credit or debit card details you are agreeing that you are authorised to use that card and it must have sufficient available funds to cover your charges. A surcharge of 3.5% is applicable for payments made with American Express credit cards. A surcharge of 3% is applied for payments made with Diners Club credit cards. |
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Privacy Policy
Here at Meg's Flowers™, we are committed to ensuring the privacy and security of all personal information collected for the purpose of processing flower orders. Meg's Flowers™ respects the privacy of all its customers and the recipients of flowers and complies with the National Privacy Principles (Privacy Amendment (Private Sector) Act 2000).
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Operation of www.megsflowers.com.au
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Our customer service centre is located in Milton, Brisbane. Our local florists partners make and deliver our flowers. Meg's Flowers™ takes all reasonable measures to maintain our services. Meg's Flowers will at times update or modify services or offer new services to our members from time to time and has the right to do so without advance notice. Meg's Flowers™ reserves the right to change any service at any time to withdraw or modify one or more aspects of the www.megsflowers.com.au website where technical reasons require. Technical difficulties may be beyond our control, for example, if there are issues with users’ own Internet Service Providers (ISP’s). There may also be times when the www.megsflowers.com.au service becomes unavailable, whether on a scheduled or unscheduled basis. For security or other reasons, we may also require you to change password or other information which facilitates access to the www.megsflowers.com.au service.
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Communications from Meg's Flowers™
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Meg's Flowers™ will send emails to you, for the purpose of informing you of changes or additions to www.megsflowers.com.au or of any Meg's Flowers™ related products and services. You may opt out of this notification service by replying to the email that was sent with the word "unsubscribe" (without the quotes) in the subject line.
Special Events
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The Company
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Megs Flowers PTY LTD ABN: 16 162 021 696 Level 4, 303 Coronation Drive PO Box 1943 Milton, QLD, 4064, Australia
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